Terms and Conditions

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Terms and Conditions:

Please review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

Aunt Chris's Sweets reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.

Terms of Pickup/Delivery:

Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.

We always do our best to deliver any order as quickly as possible, orders are delivered on the business day as they are requested though additional time may be required for dessert cakes and special orders. Please review, the Order Information Page on the main page menu. That has detail information of the required processing time. We are unable to deliver to P.O. Boxes.

Because all cakes and strawberry orders are made fresh please call orders within the specified times required for your order to be made. Please see the Order Information Page on the main page of the website for time requirements. In-Store pickups must be placed before the intended pickup time at AuntChrissSweets.com and the customer's phone number is required to verify pickup time.

Local deliveries are based on available times. We ask for an hour delivery agreement window in which the recipient/customer will be available to accept the order. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect information or if the recipient is not present to receive the bakery items.

Special and Large Orders must be cancelled at least seven days before the preferred delivery/pickup date. Please call (505)501-2104 or email us at chris@auntchrisssweets.com so that we may assist you with your request. Special and Large Orders cancelled within that seven day period may incur a fee up to and including the value of the purchase. Due to preparation cost of materials and labor.

Regular Orders require and must be cancelled at least 48 hours in advance.

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the company name, address, phone, department we are to deliver to.

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

For deliveries to a restaurant:

We will require the restaurant name, address, phone and the recipient’s name plus the time of the reservation.

For questions or exceptions to the above, please email us at chris@auntchrisssweets.com or call us at (505) 501-2104 thank you!

Refund and Return Policy

If there is a problem with an order you've received, please call (505) 501-2104 or email us at chris@auntchrisssweets.com. Any issues with an order must be reported within 24 hours of when the package was received. There are no returns or exchanges.

Only one delivery attempt will be made per order. Should your order require an address correction, the customer is responsible for additional delivery and product costs.

Aunt Chris’s Sweets is not responsible for:

- Packages delivered to an incorrect address supplied by the customer.

- Package refusal.

- Compromised quality due to prolonged outdoor exposure to the package.

- Improper handling of the product by the customer.

- Bakery items that have not been picked up or bakery items picked up on a date other than that requested.

Depending on the emergencies and undue circumstance, Aunt Chris’s Sweets may issue a credit or re-order.

Cancellations

To avoid any charges, Special and Large orders must be cancelled more than seven days before the preferred delivery date. Due to preparation cost and labor there is a 50% charge of the total on all Special and Large Orders cancelled within seven days of the delivery or pickup date. Any orders cancelled within 48 hours of the event are non-refundable. Please call (505) 501-2104 so that we may assist you with your request.

Regular Orders

Regular orders must be cancelled within 48 hours of the delivery date.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.auntchrisssweets.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

-"Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
-Communicate with you;
-Screen our orders for potential risk or fraud; and
-When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
-We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at chris@auntchrisssweets.com

Austin, Texas United States